Privacy Policy

Rezylient is committed to treating and using personal financial information about you and your company responsibly. We will not disclose nonpublic personal information about you and your employees to anyone except as permitted or required by law.

Gathering Data

In order to properly maintain and service your policy, we need nonpublic personal information about you and your Company. The following sources could contain this private information:

Details of Applications and Other Forms

You give us most of the information we need to handle policies and claims on the insurance application or other forms you fill out.

Details of Transactions

Based on your interactions and transactions with us, our affiliates, and other parties, we might gather information about you and your Company.

Information from Third Parties

We receive this data in order to support or validate your claims or application.

Revealing details

We may provide our affiliated companies with nonpublic personal information about you and your employees in the course of doing business and as required or authorized by law. We don’t give any nonaffiliated third parties access to any nonpublic personal information about you or your workers unless it’s necessary for us to conduct business or as required by law. We may provide information to third parties who work for us on business matters. We might also give information to law enforcement organizations to aid in the prevention of fraud, or for audit or research purposes.

Information Security

We only allow our employees who require the information to deliver goods or services to you to have access to nonpublic personal information about you and your staff. We protect the nonpublic personal information of you and your employees with physical, electronic, and procedural safeguards that adhere to applicable regulations.

Never Follow

Rezylient.com does not respond to Do Not Track (DNT) signals because it does not track its users over time or across third-party websites in order to deliver targeted advertising. To better personalize the content they show you, some third-party websites do, in fact, track your browsing activities when they serve you content.

When content from third parties is embedded on Rezylient.com websites (like our web chat feature), those parties may install cookies on users’ browsers and/or collect data indicating that your web browser used the chat feature from a specific IP address. Other personally identifiable information cannot be obtained by third parties from Rezylient.com websites unless you give it to them directly.

Procedures for Modifying Personal Data That Is Stored

By visiting the company’s online Policyholder Service Center and examining the data integrated into transactions, policyholders can view the personal information maintained on file. Customer care representatives are ready to record and handle requests for changes if there is ever a need to update that information. These people can be reached via email at support@Rezylient.com.

We would like you to be aware that our company constantly reviews and updates our privacy policy. Every policyholder receives a copy of the most recent Privacy Policy each year, and the data is also kept up to date on our website.

Links to External Websites

You are only given access to third-party websites for your convenience. The goods, services, or information that are made available to you on any third-party website are not endorsed, controlled, or approved by us. You use linked third-party websites at your own risk, and as such, you are in charge of taking precautions to guard against viruses and other potentially harmful materials that may appear on or arise from any third-party website you choose to visit.

Policies for Information Gathering

Certain pages on our website voluntarily gather data from people who wish to use our services. While using these services is optional, collecting this data is necessary to provide the specified services. Certain pages on the website may automatically gather and store the following data about your visit if all you do is browse or download content:

The domain name, email address, and internet protocol address that were used

The kind of operating system and browser you were using

When exactly you visited this page

The websites or services that you visited on this website

The webpage you were on before arriving at this one

The webpage you go to after leaving this one

If a form was downloaded, the downloaded form

Information about your activities on our website, including the information you filled out on the form

Kids’ Privacy

Children are not the target audience for this website.

In compliance with laws protecting children’s privacy, such as the Children’s Online Privacy Protection Act (COPPA), Rezylient.com does not knowingly collect or post information from children under the age of thirteen.

Technology for Encryption

Rezylient.com uses encryption technology to safeguard your private and personal information.

To maintain the security of the connection between your browser and our server, we employ Secure Sockets Layer, also known as “SSL,” an industry standard security protocol. Regretfully, there is no 100% secure data storage system or internet data transfer that can be guaranteed. Please let us know right away if you think your connection to us is no longer secure for any reason.

For Citizens of California

The National Indemnity Group of Companies, maintains a page with resources about the California Consumer Privacy Act, including an online request form: Privacy Policy for California

Policy for the California Consumer Privacy Act

This California Consumer Privacy Act Policy is only applicable to people who live in the State of California (“consumers” or “you”).  In order to abide by the California Consumer Privacy Act of 2018 (the “CCPA”), we have adopted this policy. Any term used in this policy that is defined in the CCPA has the same meaning.

Your Right to Information Regarding the Acquisition, Disclosure, and Sale of Personal Data

You are entitled to information about how your personal data has been collected and used over the past 12 months. This information can include the following: the types of personal data we have collected about you; the sources from which we have gathered the data; the business or commercial purpose for which we have gathered or sold the data; the categories of third parties with whom we have shared personal data; the individual pieces of personal data we have gathered about you; the categories of personal data we have disclosed about you for a business purpose; and the categories of third parties to whom your personal data has been disclosed, broken down by categories or categories of personal information disclosed.

In the previous 12 months, we have not sold any consumer personal information.

Methods for Making a Request

In order to utilize any of the rights that are outlined in this California Consumer Privacy Act Policy, please send us a request using one of the following channel:

Email: support@rezylient.com

Our Method for Confirming Your Request

We’ll get in touch with you to get more details so we can confirm your identity. We may ask for two or three pieces of information from you, depending on the specifics of the request, in order to confirm that you are the person about whom we have collected personal data. In addition, we might ask you to certify in writing—under penalty of perjury—that you are the customer whose personal data is being requested.

We won’t use any information we gather for any other reason than to confirm your identity. We will inform you that we will not be able to fulfill your request if we are unable to confirm that you are the individual about whom we obtained the personal information, or if you lack the authorization to make the request on that person’s behalf.

After 45 days of receiving your request, we will make every effort to reply. We will give you written notice of any extensions if we need more time.

In any given 12-month period, we will not reply to the same customer’s requests more than twice.

Data That We Gather

Information that identifies, describes, is reasonably capable of being associated with, or could reasonably be linked, either directly or indirectly, with a specific customer or company is referred to as “personal information.” Information that is accessible to the public does not qualify as personal information.

The following categories of your personal data may be gathered by us:

Real name, alias, postal address, Internet Protocol address, online identifier, email address, account name, social security number, or other comparable identifiers are examples of personal identifiers.

Under California Civil Code § 1798.80(e), personal information: a name, signature, social security number, physical attributes or description, address, phone number, insurance policy number, credit card number, debit card number, bank account number, and any other financial information.

Race, color, ancestry, national origin, religion, gender (including pregnancy, childbirth, or related medical conditions), disability, age (40 and older), genetic information, marital status, sexual orientation, gender identity and gender expression, AIDS/HIV status, medical conditions, political activities or affiliations, military or veteran status, and status as a victim of domestic violence, assault, or stalking are characteristics of protected classifications under Federal and California law.

Records of personal property, goods or services acquired, considered, or bought, as well as any other purchasing or consumption patterns, are examples of commercial information.

Biometric information is any physiological, biological, or behavioral trait that can be used to determine an individual’s identity on its own, in combination with other identifying information, or both. Biometric information encompasses a variety of images, including but not limited to those of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings. These images can be used to create identifier templates, such as a voiceprint, minutiae template, or faceprint. Other biometric information may also be extracted from keystroke patterns, gait patterns, sleep, health, or exercise data.

Information about your use of the internet or other electronic networks, such as your search and browsing histories, how you interacted with advertisements, websites, and apps, and other similar data.

Geolocation information: exact location.

Sensory data includes information that is audible, electronic, visual, thermal, olfactory, or similar.

We obtain each type of customer’s personal data from the following categories of sources:

directly from you or someone acting as your agent in terms of obtaining information, like an insurance agent or your employer when obtaining commercial insurance;

external data sources, including consumer reporting agencies and other businesses that offer information about a particular customer, company, or asset;

either directly or indirectly through information provided via a web portal, via our website, or by using cookies and other data tracking technologies. For more details, see our website’s privacy policy;

Sources such as regulators, auditors, attorneys, adjusters, investigators, medical providers, and other insurance companies are used to help with the insurance transaction and the investigation of related claims.

We gather every type of customer personal data for the following commercial or business uses:

To expedite the insurance transaction and the claims investigation related thereto;

auditing pertaining to ongoing interactions and ongoing transactions;

identifying security breaches, guarding against dishonest, fraudulent, or unlawful behavior, and bringing legal action against those accountable;

utilizing debugging to find and fix problems that affect the intended functionality currently in place;

unreported temporary, transitory use;

carrying out tasks for the company or service provider;

conducting in-house research to advance and demonstrate technology;

Engaging in actions to uphold the safety or quality of a service; Verifying eligibility for insurance payments or benefits;

to identify or stop fraud or crime;

in compliance with court orders, search warrants, or subpoenas;

For actuarial or research studies; in relation to a business sale; in relation to an employment offer or application for employment; in relation to your service provision to us; or as otherwise mandated by law.

In the event that we gather new categories of personal data or use previously collected data for purposes that materially diverge from those for which it was originally collected, we will notify you and get your express consent.

Details We Reveal

We have revealed the following categories of customer personal information for business purposes during the past 12 months:

Individual identification numbers; Personal Data as defined by California Civil Code § 1798.80(e); Features of protected classifications as defined by Federal and California law;

Commercial information, location data, sensory data, Internet or other electronic network activity information, professional or employment-related information, and educational information.

We provide the following categories of third parties with personal information about our customers:

Organizations that assist us in our insurance transactions and the examination of related claims;

government agencies, consumer reporting agencies, insurance support organizations, independent adjusters, outside counsel, investigators, and other parties involved in the process of looking into and settling claims;

Aside from those who work for us in administrative, business, professional, or employment capacities, other parties that may be interested in policies we issue include certificate holders, additional insureds, group policy owners, lienholders, and our attorneys, accountants, and auditors.

In the previous 12 months, we have not sold any consumer personal information.

Ability to Remove

Subject to certain exceptions, you have the right to request that any personal information we have collected about you be removed from our records. We’ll decide whether an exception applies after we receive and verify your request. We will remove your personal data from our records if an exception does not apply. Additionally, we will instruct our service providers to remove your personal data from their files. If an exception applies, we won’t remove your personal information from our files and will send you a written explanation explaining why your request to have your information removed from our records has been denied.

Non-discrimination

A company is not allowed to treat a customer unfairly just because they used one of the aforementioned rights.

Licensed Representative

In order to submit requests to us as outlined in this privacy notice, you may use an authorized agent. A natural person or a company that you have given permission to act on your behalf is known as an authorized agent. If you submit a request to us through an authorized agent, we will require you to either (1) give the agent written authorization to act on your behalf and then confirm the consumer’s identity with us directly, or (2) give the agent a power of attorney in accordance with Probate Code sections 4000 to 4665. If an agent does not provide documentation proving they have your consent to act on your behalf, we have the right to reject their request.

Get in touch for additional details

Please contact us at email: support@rezylient.com if you have any questions or concerns about our privacy policies or practices. Should you require an alternate format for this notice due to a disability, please get in touch with us.

Details Not governed by the CCPA

The following categories of information are exempt from this California Consumer Privacy Policy under the CCPA: (1) certain medical information covered by the Confidentiality of Medical Information Act; (2) certain information provided to or collected from a consumer reporting agency in accordance with the Fair Credit Reporting Act; (3) personal information collected, processed, sold, or disclosed under the federal Gramm-Leach-Bliley Act, and implementing regulation, or the California Financial Information Privacy Act; (4) information collected, processed, sold, or disclosed under the Driver’s Privacy Protection Act of 1994; (5) certain information collected about a consumer during their employment or application for employment; and (6) certain information collected about a consumer

Modifications to the Policy

The last update to this policy was made on February 16th, 2024. This policy is subject to change at any time.